Please read the following terms and conditions carefully before you book a place on a workshop. These terms and conditions set out your legal rights and responsibilities, our legal rights and responsibilities and certain key information required by law. If you book a place on a workshop on our Site, you agree to be legally bound by these terms and conditions.
In these terms and conditions:
• we, us or our means Careershifters Limited;
• Site means our website at www.careershifters.org;
• you or your means the person using our Site to reserve a place on one of our Workshops; and
• the Workshop means the career change workshop that we offer on our Site that you wish to pay to book a place on. The Workshop is described at clause 2.1.
If you don’t understand anything in these terms and want to talk to us about them, you can contact us by emailing us at [email protected].
Who are we?
• We are Careershifters Limited, we are registered in England and Wales under company number 6319648. Our registered office is at 8 Coldbath Square, London, EC1R 5HL.
• You can contact us by telephoning or emailing us using the details above, or by writing to us at our registered address listed above.
1 These Terms
These terms and conditions apply when you use our Site to request a place on the Workshop. We may amend them from time to time and it is your responsibility to read these terms each time you use the Site.
2 The Workshop
We offer three different types of workshop. The details of what each type of workshop includes, and the dates upon which each is being held, can be found on the following pages of our website:
• London Evening Workshop: www.careershifters.org/london-workshop
• London Intensive Workshop: www.careershifters.org/london-intensive-workshop
• Online Workshop: www.careershifters.org/workshop.
3 Booking a place on the Workshop
3.1 The following explains the process you will go through to apply to book a place on the Workshop through our Site and how the contract for the purchase of a place on the Workshop will be formed:
Step 1 – Choosing your workshop
On our Site, you can use the links to look at the workshops we offer. Once you have chosen a workshop, and are happy with the location, time and price of the workshop you wish to attend, click on ‘Reserve A Place.’
Step 2 – Personal Information
You will then be asked to enter the first name, last name and email address of the person who will be attending the Workshop.
Step 3 – Payment
You will be asked to enter your payment card details. Once you are happy with them select “Book Now”.
Step 4 – Supplementary information
You will be asked to provide more information about your career change situation. This helps the coach in delivering the Workshop.
3.2 Please check any details you provide carefully before you submit them.
3.3 Once submitted, we will email you to confirm that you are enrolled onto the Workshop (Confirmation Email). At that point a legally binding contract will come into existence between you and us.
3.4 We may be unable to accept your application for a booking, in which case we will contact you to let you know and we will not process the booking or charge you for it. Typically, this could be because:
3.4.1 the Workshop is fully booked; or
3.4.2 we cannot authorise your payment; or
3.4.3 there has been a mistake on the pricing or description of the Workshop.
3.5 If you think there may be an error in the booking application you have made, please contact us as soon as possible.
3.6 If you are under the age of 18 you may not attend our Workshops or purchase a Workshop from our Site.
4 Our Workshop
4.1 If the Workshop requires your physical attendance, it is your responsibility to find out where the Workshop venue is located and to allow sufficient time to travel to the venue and arrive promptly before the Workshop start time. If the Workshop is provided by video conferencing, then it is your responsibility to ensure that you have the relevant facilities to access the elements of the Course (such as computer, relevant software and adequate internet access), and to make yourself available to attend the video conference.
4.2 We cannot take responsibility for you missing all or part of the Workshop due to travel disruption, or you not having the right software, an inadequate internet connection, illness or other events that prevent or delay you from attending the Workshop.
4.3 As part of the Workshop we will provide you with certain materials including course guides. You are only permitted to use these materials for your own use and reference. Any intellectual property rights in the materials will remain with us at all times and you are not permitted to share the materials with any other person, or to copy the materials.
4.4 The Consumer Rights Act 2015 gives you certain legal rights, for example that the Workshop we provide must be delivered with reasonable care and skill. We must provide you with services that comply with your legal rights.
5 Changes to our Workshop or Terms
5.1 We may change the Workshop:
5.1.1 to reflect changes in relevant laws and regulatory requirements.
5.1.2 to implement minor adjustments and improvements.
5.2 If you wish to cancel your booking within 14 days of making it, or prior to the Workshop taking place, please see your right to do so in clause 8.
5.3 We will not be liable if we have to postpone, cancel or reschedule the Workshop due to circumstances outside of our control, including if the Workshop coach(es) is/are ill or otherwise unable to provide the Workshop, if we have insufficient attendees booked onto the Workshop, or if the Workshop venue suffers an act of God, such as fire or flood.
5.4 In the case of any event in clause 5.3 above, we will try to reschedule the Workshop for as soon as reasonably practicable. If you are not able to attend the rescheduled dates, we will offer you alternative dates for the Workshop or a full refund of any payment you have made to us.
6 Price and Payment
6.1 The price of the Workshop will be as set out on our Site at the time we confirm your booking. Our prices may change at any time, but price changes will not affect a booking that we have already confirmed with you.
6.2 The price of the Workshop is in pounds sterling (£) (GBP), or US Dollars (USD), or Euros (EUR), depending on where it is viewed from, and includes VAT at the applicable rate.
6.3 We accept all major credit cards and debit cards.
6.4 We will do all that we reasonably can to ensure that all of the information you give us when paying for the Workshop is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
6.5 Your credit card or debit card will be charged when you submit your card payment details and click “Book Now”.
6.6 All payments by credit card or debit card need to be authorised by the relevant card issuer. You may also be required to complete extra security steps such as:
6.6.1 Verified by Visa: https://www.visa.co.uk/products/protection-benefits/verified-by-visa/
6.6.2 Mastercard®SecureCode™:https://www.mastercard.co.uk/en-gb/consumers/features-benefits/securecod...
6.7 If your payment is not received by us and you have already attended the Workshop, you must pay for the Workshop within 30 days of the Workshop date.
6.8 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clause 8.
7 Our liability to you – YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE
7.1 Nothing in this contract or elsewhere will exclude or limit our liability for death or personal injury caused by our negligence, or any liability for fraud or fraudulent misrepresentation, or liability which we are responsible for in relation to consumer protection rights, or for any other matters which it would be illegal for us to exclude.
7.2 We will not be responsible for any losses that were not foreseeable to you or us when the contract was formed, or that were not caused by any breach on our part.
8 Your right to cancel this contract
8.1 If you wish to cancel the contract, for any reason, you must do so no later than the applicable timescale, as follows:
8.1.1 7 days before the day of the Workshop, if it is an evening or online workshop; or
8.1.2 15 days before the day of the Workshop, if it is an intensive workshop.
This means that if there is less than this period of time between you booking your place and Workshop taking place, you will not be able to cancel this contract and your booking.
8.2 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. email us) before the relevant timescale. For example, if the Workshop is due to take place on 20 January, you will need to tell us that you wish to cancel your place by 11:59pm on 13 January if it is an evening or online Workshop, or by 11:59pm on 5 January if it is an intensive Workshop.
8.3 If you cancel the contract, we will reimburse you without undue delay for all the payments we have received, and not later than 14 days after you tell us you wish to cancel the contract.
8.4 We will make the reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fee as a result of the reimbursement.
9 Disputes
9.1 We will try to resolve any disputes with you quickly and efficiently.
9.2 If you are unhappy with our service to you or any other matter, please contact us as soon as possible.
9.3 If after exhausting our internal complaints process your complaint has not been resolved, you may refer the dispute to an Alternative Dispute Resolution (ADR) provider.
10 How we may use your personal information
10.1 When you use our Site, we will use the personal information you provide to us to:
10.1.1 provide the Workshop;
10.1.2 process your payment for the Workshop; and
10.1.3 inform you about similar courses or services that we provide, and you may stop receiving these at any time by contacting us.
10.2 We will not give your personal data to any third party.
10.3 For more information about how we use your personal data please see our privacy policy.
11 General
11.1 We may transfer or assign our rights and obligations under these terms to another organisation, or appoint third parties to assist us at any time but this will not affect your rights or our obligations under these terms.
11.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
11.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.4 If either of us does not at any time act on any rights we have or we delay in doing so, it will not affect the rights of either of us to enforce any rights at a later stage. If either of us choose not to rely on a right which we have, it will not affect any other rights which either of us has.
11.5 This contract is subject to English law and we each agree that any dispute arising under or connected to it will be decided by the English Courts. If you are a consumer in an overseas jurisdiction, including Scotland or Northern Ireland, this will not affect your rights to bring a claim in your local Courts or otherwise affect any statutory or other local law protections which you have.
11.6 We will not be in any way responsible to you for a failure to offer courses that you wish to buy or otherwise for a failure to comply with our obligations or any costs or liabilities you incur as a result of any circumstances beyond our reasonable control, including but not limited to if we are affected by matters beyond our reasonable control, by way of example only flood, fire, trade dispute, lack of third party materials or services.
11.7 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
11.8 No changes to the contract will bind us unless we agree to them in writing. Where you have already booked a place on the Workshop which we have accepted, the contract will remain subject to the version of our terms and conditions which were in place at the time at which you placed the order.
11.9 Nothing in these terms and conditions seeks to exclude or limit any rights available under applicable law which cannot be excluded or limited. This means that these terms and conditions will not change any rights which the law grants to you which that law does not allow us to change or limit.
11.10 The contract is the entire agreement and understanding between us and all other statements and terms whether written or verbal are excluded to the fullest extent that the law permits.
11.11 We are committed to trying to achieve your complete satisfaction as our customer. If you have any complaints please contact us or write to the address above.