From Customer Services to Project Management (Plus Post-shift Update) “I felt like every day I spent at work was wasted.”
From Technical Writing to UX Design “I was at the end of my tether. I knew I couldn't carry on Googling for answers.”
From Insurance to Data Science “For any new idea that came up, I'd always find a reason why I couldn't do it.”
From Libraries to Research “It was difficult not to feel attached to the identity that I'd carried for 15 years.”
